Frequently Asked Questions

If you choose a self-managed plan (like unmanaged VPS or most dedicated servers), yes — you’ll need to handle the server yourself. But if you want us to take care of the technical stuff, go for managed VPS, remote hands with colocation, or our migration help. Not sure which one is right? Just ask our support team before you sign up. They’re happy to guide you.

Just make an account on our client portal, confirm your email, and pick the plan that fits what you need. Most VPS and cloud servers are ready in a few minutes. Dedicated servers, colocation, and custom setups take a bit longer, you’ll see the exact time on each product page.

Yes. We offer a 7-day money-back guarantee on most services. That gives you a full week to test things out. If it’s not for you, you can get your money back.

We accept the common payment options people use in India and abroad. You’ll see the full list at checkout when you place an order.

No. The price you sign up with is the price you keep at renewal on our standard plans. We don’t jump the rate later.

Yes, you can upgrade CPU, RAM, or storage any time from the control panel. Billing is adjusted for the rest of the cycle. Downgrades are also possible on most plans, just message support if you need help with the change.

You can pay monthly or yearly on most plans. Yearly billing usually works out cheaper if you know you’ll stay longer.

If you’re not happy with the service in the first 7 days, just reach out to support and request a refund. You’ll get your money back on eligible services.

A VPS is a virtual slice of a bigger server. You get your own resources, but the hardware is shared with others. A dedicated server means the whole physical machine is only yours. VPS is usually cheaper and fine for most websites and apps. Dedicated is better when you need full power or strict isolation.

We support Ubuntu, Debian, AlmaLinux, and Rocky Linux on Linux plans. Windows Server is available on the plans that list it.

We offer both. Some products are unmanaged by default, while others come with managed options. Check the specific product page, for example, Unmanaged VPS has its own page that shows exactly what’s included.

Yes. Every VPS and dedicated server comes with full root access on Linux or administrator access on Windows. You control everything.

Yes. You can usually add more CPU, RAM, or storage right from the control panel without rebuilding the whole server.

Colocation means you bring your own server hardware and we keep it in our data center. We handle power, cooling, internet, and security. With a dedicated server, we own the hardware and rent it to you. If you already have your own servers, colocation is the right choice. If you don’t, go for a dedicated server.

Yes. Colocation is only for hardware you already own or buy yourself. If you want the server included, choose a dedicated server plan instead.

Our main facility is in Sonipat, Haryana. We also have a location in Noida (NCR).

We start from single 1U and 4U spaces, then go up to quarter rack, half rack, full rack, private cages, and even full custom rooms for bigger needs. The right size depends on how much hardware you have and whether you need extra privacy.

Yes, most colocation plans include remote hands for things like reboots, cable checks, and basic hardware work. You get a set number of hours every month, and you can buy more if needed.

Basic DDoS protection comes free with most of our hosting and colocation plans. If you need stronger protection, we also offer a separate advanced DDoS Mitigation service with different tiers.

IP Transit is the upstream internet connection that uses BGP to link your network to the rest of the internet. Most regular hosting customers don’t need it. It’s mainly for ISPs, data centers, or companies running their own network with their own ASN.

Yes. We’re a registered LIR, so we can help you lease IPv4, get IPv6 blocks, and register your own ASN if you need independent routing.

Yes. We use strong encryption for data in transit and at rest. Our backup services, for example, use AES-256 encryption.

Our support team is available to help you through the client portal, email, tickets, call, and WhatsApp. You’ll always find the current contact options inside your account.

Uptime promises depend on the plan you choose. Different products have different SLAs, usually starting from 99.5% and going higher on premium tiers. If we miss the promised uptime, SLA credits are available. Always check the exact number on the product page you’re looking at.

Yes. We have a knowledge base with guides, tutorials, and troubleshooting help. You’ll find the link on the main website.

You can reach us through the client portal, email, the ticketing system, or WhatsApp at +91 9053915151. We’re here for billing, sales, and technical questions.

Yes. You can always check live status and any current issues at status.vyomcloud.com.

We hold ISO 27001 certification for our hosting and colocation services.