Dedicated Servers

The main difference is resource exclusivity. With a dedicated server, you get an entire physical machine exclusively allocated to you, including all its CPU, RAM, storage, and network capacity. This means no resource sharing with other customers, resulting in maximum performance and complete isolation. A VPS (Virtual Private Server), on the other hand, runs on a physical server that hosts multiple virtual machines, each with allocated portions of the server's resources. While VPS solutions offer dedicated resources within a virtualized environment, they still share the underlying hardware with other customers. Dedicated servers are ideal for high-performance applications, compliance requirements that mandate physical separation, or workloads that need all available resources consistently.

For our standard server configurations, provisioning typically takes 4-24 hours after order confirmation and payment. This includes hardware assembly, quality testing, network configuration, and initial OS installation. For custom configurations or specialized hardware requirements, the provisioning time may extend to 1-3 business days depending on component availability and complexity. For urgent requirements, we offer an expedited provisioning service (additional charges apply) that can reduce delivery time to as little as 2 hours for select configurations. Our provisioning team works 24/7 to ensure your server is set up correctly and made available to you as quickly as possible.

Yes, we offer extensive customization options for our dedicated servers. While we provide pre-configured server series optimized for specific workloads, you can modify virtually any component to meet your exact requirements. This includes processor type and count, RAM capacity and frequency, storage type (NVMe, SSD, HDD) and capacity, RAID configuration, network interface options, and additional hardware like GPU accelerators. Our server specialists can help you design the optimal configuration for your specific workload and performance needs. For highly specialized requirements, we can also source specific components or server models upon request. Custom configurations may affect provisioning time and pricing, so we recommend discussing your needs with our sales team.

All dedicated servers include our Basic Support package, which covers hardware maintenance, network infrastructure support, and basic troubleshooting assistance. This includes 24/7 emergency support for critical issues, hardware replacement guarantees, and network monitoring. For more comprehensive support, you can choose our Semi-Managed or Fully-Managed options. Semi-Managed adds operating system maintenance, security updates, firewall configuration, and more extensive troubleshooting. Fully-Managed includes complete server administration, application support, performance optimization, proactive monitoring, and premium support with faster response times. The support level you need depends on your technical expertise and how much time you want to spend on server administration versus focusing on your core business.

In the rare event of hardware failure, our automated monitoring systems will detect the issue and alert our technical team immediately. For critical components like power supplies or RAID-protected drives, redundant systems will often take over automatically with no service interruption. For non-redundant component failures, our 24/7 on-site technicians will replace the faulty hardware as quickly as possible, with most replacements completed within 1-2 hours. All dedicated servers include a hardware replacement guarantee as part of our SLA, with financial credits if replacement times exceed the guaranteed window. We maintain an extensive inventory of spare parts in each data center to ensure rapid replacement. We also recommend our backup services to ensure data protection in case of any hardware issues.

Yes, we offer flexible upgrade paths for our dedicated servers. Hardware upgrades like adding RAM, expanding storage, or upgrading networking components can usually be performed on your existing server with minimal downtime. For major upgrades like processor changes or significant hardware overhauls, we typically provision a new server and assist with migrating your data and applications. Both approaches include careful planning to minimize any service disruption. Hardware upgrades are subject to compatibility and physical constraints of your server model. We also offer a technology refresh program where you can upgrade to the latest generation hardware at reduced cost after your initial contract term. Our technical team can provide guidance on the most effective upgrade strategy based on your performance needs and budget considerations.

Yes, all our dedicated servers include standard DDoS protection at no additional cost. This basic protection can mitigate most common attacks up to 2Tbps and helps ensure your services remain online during attempted attacks. For businesses requiring enhanced protection, we offer advanced DDoS protection tiers with higher mitigation capacity (up to 10Tbps), faster response times, and protection against more sophisticated attack vectors including application-layer (Layer 7) attacks. Our DDoS protection operates at the network edge, scrubbing malicious traffic before it reaches your server, preventing both service disruption and bandwidth saturation. The protection system works automatically with no performance impact during normal operation and no manual intervention required when attacks occur. For specialized security requirements, our security team can create custom protection profiles tailored to your specific application needs.

Our dedicated server Service Level Agreement (SLA) guarantees 99.99% network uptime and 99.9% server uptime, measured monthly. This translates to less than 4.4 minutes of network downtime and 43.8 minutes of server downtime per month. In the event we fail to meet these guarantees, you'll receive service credits proportional to the duration of the outage. The SLA also includes hardware replacement guarantees, with component replacements typically completed within 1-2 hours of failure detection. For managed service plans, we additionally provide response time guarantees for support tickets based on severity level, ranging from 15 minutes for critical issues to 4 hours for low-priority requests. Our SLA also covers network performance metrics including latency, packet loss, and jitter to ensure consistent connectivity. The full details of our SLA can be reviewed in our service terms or provided by our sales team upon request.