Knowledge Base

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Getting Started

Creating Your Account

1. Visit vyomcloud.com and click on "Sign Up"
2. Fill in your personal and business information
3. Verify your email address through the confirmation link
4. Complete your profile with contact details
5. Set up two-factor authentication for enhanced security

Navigating the Client Portal

Our client portal is your central hub for managing all services. Key sections include:

• Dashboard: Overview of your services and recent activity
• Services: Manage all your active products and services
• Billing: View invoices, make payments, and manage subscription
• Support: Submit tickets and access knowledge base
• Profile: Update your personal information and preferences

First Service Setup

Follow these steps to deploy your first service:

1. Browse our service catalog and select your desired product
2. Choose your configuration options (resources, location, billing cycle)
3. Review your order and complete checkout
4. Access your service details from the client portal
5. Follow service-specific setup guides below

Web Hosting Guides

Shared Hosting Setup

Configure your shared hosting account for optimal performance:

• Access cPanel using credentials from your welcome email
• Upload your website files via File Manager or FTP
• Create email accounts for your domain
• Install applications using Softaculous (WordPress, Joomla, etc.)
• Configure domain settings and DNS records

Managing Your Website

Essential tasks for website management:

• Regular backups through cPanel backup wizard
• Monitoring disk usage and bandwidth
• Managing databases with phpMyAdmin
• Setting up cron jobs for automated tasks
• Configuring spam filters for email accounts

Performance Optimization

Tips to improve your website speed:

• Enable caching through cPanel
• Optimize images before uploading
• Use a CDN for global content delivery
• Minify CSS and JavaScript files
• Regularly clean up databases

VPS Management

Initial VPS Setup

1. Access your VPS via SSH using provided credentials
2. Update your system packages
3. Configure hostname and timezone
4. Create a sudo user for daily operations
5. Set up SSH key authentication
6. Configure basic firewall rules

Installing Control Panel

Options for web-based server management:

• cPanel/WHM: Comprehensive hosting management
• Plesk: User-friendly control panel
• Webmin: Free open-source alternative
• CyberPanel: Lightweight OpenLiteSpeed control panel

Server Security Hardening

Essential security measures for your VPS:

• Change default SSH port (22 to custom port)
• Disable root login via SSH
• Implement fail2ban for intrusion prevention
• Regular security updates and patches
• Configure CSF (ConfigServer Security & Firewall)
• Set up malware scanning with ClamAV

Monitoring Your VPS

Tools and techniques for server monitoring:

• Monitor resource usage (CPU, RAM, disk I/O)
• Set up alerts for high resource consumption
• Track bandwidth usage
• Monitor service uptime and response times
• Review system logs regularly

Dedicated Servers

Hardware Configuration

Understanding your dedicated server hardware:

• Processor specifications and performance characteristics
• RAID configurations for data redundancy
• RAM requirements for different workloads
• Network interface configuration
• Remote management (IPMI/iDRAC/iLO) access

Operating System Installation

Options and best practices:

• Choosing between Linux distributions (CentOS, Ubuntu, Debian)
• Windows Server installation and licensing
• Custom OS templates and configurations
• Partitioning strategies for optimal performance
• Post-installation security updates

Network Configuration

Setting up networking on your dedicated server:

• Configuring IP addresses and subnets
• Setting up VLANs for network segmentation
• Implementing bonding for network redundancy
• Configuring advanced routing
• Setting up VPN access

Public Cloud

Cloud Instance Management

• Launching new instances from templates
• Resizing instances (vertical scaling)
• Creating and managing snapshots
• Configuring auto-scaling groups
• Managing elastic IP addresses

Storage Options

Understanding cloud storage types:

• Block Storage: High-performance SSD volumes
• Object Storage: Scalable S3-compatible storage
• Backup Storage: Cost-effective backup solutions
• Shared Storage: NFS and CIFS mounts

Cloud Networking

Advanced cloud networking features:

• Creating virtual private clouds (VPCs)
• Configuring security groups and firewalls
• Setting up load balancers
• Implementing content delivery networks (CDN)
• DNS management and routing policies

Domain Management

Domain Registration and Transfer

1. Check domain availability using our lookup tool
2. Complete registration with accurate WHOIS information
3. Configure nameservers for your domain
4. Initiate domain transfer with authorization code
5. Verify transfer approval via email

DNS Management

Essential DNS record types and their uses:

• A Record: Points domain to IPv4 address
• AAAA Record: Points domain to IPv6 address
• CNAME Record: Aliases one domain to another
• MX Record: Directs email to mail servers
• TXT Record: Verification and security (SPF, DKIM)
• NS Record: Specifies authoritative nameservers

Domain Security

Protecting your domain assets:

• Enable domain lock to prevent unauthorized transfers
• Set up WHOIS privacy protection
• Implement DNSSEC for DNS security
• Monitor domain expiration dates
• Configure auto-renewal

Email Services

Setting Up Email Accounts

1. Access your hosting control panel
2. Navigate to Email Accounts section
3. Create new email account with desired username
4. Set a strong password for the account
5. Configure mailbox quota as needed

Email Client Configuration

Settings for popular email clients:

• Incoming Server (IMAP): mail.yourdomain.com, Port 993 (SSL)
• Incoming Server (POP3): mail.yourdomain.com, Port 995 (SSL)
• Outgoing Server (SMTP): mail.yourdomain.com, Port 465 (SSL) or 587 (TLS)
• Authentication: Required, use same as incoming

Email Deliverability

Improving email delivery rates:

• Configure SPF records to authorize sending servers
• Set up DKIM signing for email authentication
• Implement DMARC policy for protection
• Monitor blacklists and reputation
• Warm up new IP addresses gradually

Security Best Practices

Account Security

• Use strong, unique passwords for all accounts
• Enable two-factor authentication (2FA)
• Regularly review account activity logs
• Set up IP whitelisting for administrative access
• Never share login credentials

Website Security

• Install SSL certificates for encrypted connections
• Keep all software and plugins updated
• Implement web application firewall (WAF)
• Regular malware scanning and removal
• Secure file permissions (644 for files, 755 for directories)

DDoS Protection

Understanding our DDoS mitigation:

• Network-level attack detection and filtering
• Automatic traffic scrubbing during attacks
• Rate limiting and connection restrictions
• Monitoring and alerting for unusual traffic
• Capacity planning for attack absorption

Backup & Restore

Backup Strategies

Recommended backup approaches:

• Full Backups: Complete system snapshots (weekly)
• Incremental Backups: Changed data only (daily)
• Database Backups: Regular SQL dumps
• Off-site Backups: Store backups in different location
• Retention Policy: Keep multiple backup versions

Automated Backup Setup

1. Configure backup schedules in control panel
2. Select backup destinations (local or remote)
3. Set retention periods for backup rotation
4. Enable backup notifications and reports
5. Test backup restoration periodically

Restoration Procedures

Steps for data recovery:

• Identify the backup version needed
• Verify backup integrity before restoration
• Choose restore location (original or alternate)
• Monitor restoration progress
• Verify restored data accessibility

Billing & Account

Payment Methods

Accepted payment options:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Net Banking
• UPI Payments
• Bank Transfers
• PayPal

Invoice Management

• View and download invoices from client portal
• Set up automatic payments for recurring billing
• Update billing information and addresses
• Request VAT/GST invoices for business expenses
• View payment history and transaction records

Subscription Management

• Upgrade or downgrade service plans
• Change billing cycles (monthly, quarterly, annually)
• Add or remove service addons
• Cancel subscriptions with notice period
• Request refunds as per policy

Frequently Asked Questions

General Questions

Q: What is your uptime guarantee?

A: We guarantee 99.95% network availability, backed by our Service Level Agreement.

Q: Do you offer 24/7 support?

A: Yes, our support team is available 24/7/365 via ticket system and email.

Q: Can I upgrade my plan later?

A: Absolutely! You can upgrade your resources at any time through your client portal.

Technical Questions

Q: What control panels do you offer?

A: We offer cPanel for shared/reseller hosting and various options for VPS/dedicated servers including cPanel/WHM, Plesk, and Webmin.

Q: How do I access my server via SSH?

A: You can connect using an SSH client with your server IP, port (default 22), and root credentials provided in your welcome email.

Q: Do you provide managed support?

A: We offer managed services for select plans. Basic monitoring is included, while advanced management may incur additional fees.

Billing Questions

Q: What payment methods do you accept?

A: We accept credit/debit cards, net banking, UPI, bank transfers, and PayPal.

Q: Do you offer refunds?

A: Yes, we offer a 7-day money-back guarantee on most services. See our refund policy for details.

Q: When will I be billed?

A: Billing occurs on your subscription date. Invoices are generated automatically and sent to your registered email.

Troubleshooting

Common Issues and Solutions

Website Not Loading

1. Check if your domain is resolving correctly (use DNS lookup tools)
2. Verify server status through client portal
3. Check firewall rules blocking access
4. Review error logs for specific issues
5. Test from different networks/locations

Email Delivery Problems

1. Verify DNS records (SPF, DKIM, MX) are configured correctly
2. Check if IP is blacklisted
3. Review mail logs for delivery errors
4. Test email client configuration settings
5. Check mailbox quota and disk space

Slow Website Performance

1. Monitor resource usage (CPU, RAM, disk I/O)
2. Optimize database queries and indexing
3. Enable caching mechanisms
4. Compress and optimize images
5. Consider upgrading resources if consistently high usage

Connection Timeouts

1. Check if service is running (Apache/NGINX/MySQL)
2. Verify firewall is not blocking connections
3. Check for DDoS attacks or unusual traffic
4. Review network connectivity from multiple locations
5. Contact support for infrastructure issues

Video Tutorials

Video tutorials are currently being updated. Check back soon for more content!

API Documentation

Getting Started with API

Our RESTful API allows you to programmatically manage your services:

Authentication

All API requests require authentication using API keys:

curl -X GET "https://api.vyomcloud.com/v1/services" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json"
                        

Available Endpoints

• GET /services - List all your services
• GET /services/{id} - Get service details
• POST /services - Create new service
• PUT /services/{id} - Update service configuration
• DELETE /services/{id} - Terminate service
• GET /invoices - Retrieve invoice information
• POST /dns/records - Manage DNS records

Rate Limiting

API requests are limited to 1000 requests per hour per API key. Check response headers for current limits.

Webhooks

Configure webhooks to receive real-time notifications about:

• Service status changes
• Invoice generation and payments
• Support ticket updates
• Resource usage alerts

For complete API documentation, visit https://developers.vyomcloud.com

Need More Help?

Our support team is available 24/7 to assist you with any questions or issues not covered in our knowledge base.